Business Analyst @

CISCO SYSTEMS

Achieved over $200,000 in revenue and increased deal closure rates by 40% by analyzing customer data to design designing and implement customer-centric deal structures in collaboration with product teams across the ASEAN and ANZ regions.

Designed and implemented a pricing-intelligence framework in Salesforce that eliminated 80% of quoting errors and scaled the adoption of new service designs, business proposals, and contract documentation.

Managed stakeholder communication by authoring over 100 Statements of Work (SOWs), aligning requirements to define feature scope and accelerating project initiation by 80%.

Acted as a strategic partner between business and product teams, translating data-driven insights into recommendations for feature enhancements that improved the user experience.